Privacy Policy

Privacy statement Incentro Nederland B.V.

Last updated: 9 April 2020

Company details:

  • Name: Incentro Nederland B.V.
  • website: www.incentro.com
  • Chamber of Commerce: 27262898
  • BTW-identification: NL812583784B01

To who does this privacy policy apply?

This privacy statement applies to all persons whose Incentro processes personal data in the context of its services. This also applies to all activities and websites that fall under Incentro Nederland B.V.

What data does Incentro process?

We do not store and process more personal data than necessary to help our website visitors and customers as well as possible with our range of products and services. This concerns name, contact details, IP address, your shown interest on our website and the communication between you and Incentro.

Personal data that provide insight into the use of our website or other electronic means of communication: Information about your use of our website(s). This includes information about the interests you have shown during your visit, how you use our website, which pages you visit, as well as the way you navigate the website. Your interaction with our newsletter and commercial emails. You should think of opening the email, but also the click behavior in an email. We only process personal data if the data processing is necessary for

  1. The execution of an agreement concluded with you;
  2. Meeting a legal obligation;
  3. Looking after our legitimate interest or the interest of a third party (unless your interest or fundamental rights and freedoms take precedence over this interest), or;
  4. You have given permission for the processing when collecting this.

How does Incentro obtain your personal data?

We obtain personal data in various ways:

Obtain personal data via online forms

Contact Form

On our websites you can contact us by filling in contact forms, download additional content, register or register for (news) updates or register for events. For this we use your email address, telephone number and in some cases name and address details or additional information about your current position.

Storing this data in our customer database is an important processing to help you further. We need this information to be able to contact you regarding your questions and to continue to send you personal and relevant information in the future.

Job application form

You can apply for a job on our websites using a form. As part of the application procedure, we ask you to provide us with your name and address details, contact details, CV and motivation. You can also provide us with additional information, such as a passport photo, diplomas, certificates and transcripts. We then process this personal data in order to assess whether you are a suitable candidate. If you do not appear to be a suitable candidate, your data will be deleted no later than one month after the rejection, unless you give permission to store your data for a longer period of time.

Obtain personal data through offline channels

Incentro organizes various events and training courses, in which personal data is exchanged regularly, such as business cards, with the aim of seeking contact after the relevant event or training.

Storing this data in our customer database is an important processing to help you further. We need this information to be able to contact you regarding your questions and to continue to send you personal and relevant information in the future.

When entering your data, you will be notified of our working method by means of an email containing a link to this privacy statement.

Obtain personal data by email

Our colleagues maintain various contacts by email every day. In this way we obtain personal data, such as a name, e-mail address, telephone number, information about your employer and position and information that is included in the e-mail messages.

Storing some of this data in our customer database is an important processing to help you further. We need this information to answer your questions and to continue to send you personal and relevant information in the future.

When entering your data, you will be notified of our working method by means of an email containing a link to this privacy statement.

Mailings

We send different types of mailings, in which you are kept informed of training, events and / or our products and services. You can indicate which mailings you wish to receive. We process your email address in connection with the sending of these mailings. You can unsubscribe from these mailings at any time. Every email contains an unsubscribe link.

Obtain personal data through third parties

To create a good customer image and improve our services, we use information provided to us by Facebook, LinkedIn and DoubleClick. These parties provide us with information about visitors to our website by clicking on an advertisement. This helps us to better tailor our website and services to the interests of our visitors. For more information, please visit the website of the relevant third party.

Access to personal data

Personal data is only accessible to authorized persons at Incentro. Groups of authorized persons are determined depending on which personal data is used.

Our colleagues in sales and marketing are part of the groups. Analysts, developers and office managers are also working on the data.

Our sales department is provided with access to relevant data about customers, previous communication and sales agreements to fine-tune the service with the wishes of customers. Our marketing department needs to see the interest shown by our website visitors and contacts from offline channels. There are also analysts who can view different types of data to improve our services. The office managers need personal data regarding invoicing and administration.

Provision of personal data to third parties

We only provide personal data to third parties in the following situations:

Third parties who provide services for us

We share information with business partners and suppliers who provide services on our behalf. You can think of parties that perform the following services:

Analyzes to discover interests and bottlenecks shown on our website. Customer relationship system to register and maintain contact details and communication between Incentro and its customers. Accounting for the administration of our invoices and staff. To make recruiting run smoothly, a tool has been set up to manage the applications, the communication to applicants. We have agreements for all our communication so that e-mail traffic and contacts are saved. We have concluded processing agreements with these parties. The processing agreements contain strict agreements about which data is stored and processed. We also do not allow your data to be shared by our partners and suppliers with other parties.

Legal duty or to protect our rights

We may share your information to respond to a subpoena or court order, or if requested by a supervisory or investigative authority. We may also share this information if we believe it is necessary to investigate or prevent illegal activities, such as fraud and abuse.

Sale of the company

Your personal data can be considered as business assets. If Incentro faces a bankruptcy, merger, acquisition, reorganization, or asset sale, our assets, including your personal information, may be sold and transferred to a third party as part of that transaction.

Retention period for personal data

In any case, we do not store your data longer than is necessary for the processing of the purposes for which it was collected. In our case it concerns a retention period of 2 years without contact or interest shown in our products or services. This means that we will delete your personal data after that period.

Personal data of applicants is stored for a maximum of 4 weeks after the end of the application procedure. If you have given permission for this, we can store this data for a maximum of one year, because a suitable position may still become available for you at a later date.

Pursuant to the fiscal retention obligation, we must keep 7 fiscally relevant data, such as our debtor and creditor administration. Contracts can be kept for up to 20 years after termination because of the limitation period of any claims.

Security of the data

We have taken the necessary security measures to prevent destruction, loss, alteration, unauthorized access or provision of personal data that we process. For example, a security officer has been appointed who works on behalf of Incentro for information security within our organization. We are also ISO 27001 certified. ISO 27001 is an ISO standard for information security.

Your rights

Under the laws and regulations, you have the right to request us to view, rectify and delete your personal data or limit the processing. You also have the right to object to the processing and under certain circumstances you have the right to data portability. If your data processing is based on consent, you can also withdraw this consent at any time. However, this does not affect the lawfulness of the processing based on the permission to withdraw it.

If you want to claim your rights, you can contact us. Please see our contact details further in this privacy statement.

Please note that you send your request from the e-mail address with which you are known to us, so that we know who you are and can provide insight into, correct or delete the correct data.

We will respond to your request substantively within a month, unless your requests are manifestly unfounded or excessive.

Cookies

Our website uses cookies. Cookies are small files with information that are placed on your computer, phone or tablet when you visit a website. Through these cookies, our website will recognize you as a visitor. Information that you have shared with us, for example by filling in a contact form, will be automatically filled in with a new contact request.

We show cookie notifications on our websites, whereby permission is requested for the placing of tracking cookies. With your approval, we can better monitor who and how our website is used. For example, we create a profile of your interests based on the pages you visit, times of your visits and contact moments. This allows us to improve our website and services.

We keep the cookies for one year. They are placed to register the approval for the placing of cookies and the functional functioning of the website. Cookies are also placed by Google Analytics, Hubspot, Hotjar, Recruitee, Facebook, Google Ads and Doubleclick. LinkedIn also places cookies, which are stored for two years.

In connection with the Google Analytics cookies, we have made agreements about the protection of your personal data. In that context, we have also chosen to mask the last octet of your IP address. (We only do this if you do not give permission on careers.incentro.com)

Deleting all these cookies is possible and can be done through your browser settings.

Our contact information

Do you have questions about the processing of your personal data, do you want to make changes or would you like to respond to this privacy statement? Then you can reach us at the following email address: gdpr@incentro.com. Make sure that you send your question from the e-mail address with which you are known to us. You also have the right to file a complaint with the Dutch Data Protection Authority.

This privacy statement can be changed at any time. We will publish these changes here.